We currently ship to the following regions:

 

Free Shipping Regions: United States, China, Japan.

Regions with $15 Shipping Fee: Alaska, Hawaii.

 

Shipping is free to the specified free shipping regions, while a flat fee of $15 applies to the other regions listed.

 

Important Notice:

 

You may be required to pay additional taxes, customs duties, or other fees depending on your location. These charges are determined by local customs authorities and are not included in the shipping fee.

We DO NOT ship to APO/FPO addresses.

 

How soon can I get my package(s)?

Orders are typically processed within 2 business days. For specific shipping times, please refer to the table below.

For 'Don't know my size' orders, we will send you the sizing kits within 2 business days. Once you receive the sizing kits and confirm your size, please submit your size and color on the order page. We will then ship the smart ring to you within 2 business days.

 

We have a local warehouse in the United States or China. Under normal circumstances, we use USPS or express delivery to complete the delivery. Countries outside the United States or China use international transportation. Please refer to the following table for delivery time in different countries:

 

Place of Dispatch	Shipping Time(Standard Shipping)	Shipping Time (Express Shipping)
United States	5-7 business days	2-5 business days
Japan	7-10 business days	2-7 business days
China	5-7 business days	2-5 business days

 

Can I Change My Delivery Address?

Please note: If you need to change your Pangurgex delivery address, you should do so before updating your ring size.

 

For customers in the US, you can update your delivery address if the new address is in the same state. However, some states allow local governments to impose additional general or selective sales taxes. If your local government does this, meaning that the new address you want to change to is in a city where the tax rate is different from your original address, we may not be able to change the address on your order.

 

Currently, it is not possible to update an address from one country to another. If you need to ship your order to a different country, please contact our team for assistance in canceling the original order and placing a new one. We will be happy to help you.pangurgextech@gmail.com.

 

For orders that have already been shipped:

Please contact the courier. To find the courier on your order, please check the order confirmation email you received after making your purchase.

 

Your carrier and tracking number can be found below your order number in the body of the email. Clicking on the tracking number will take you directly to the carrier’s website. We also provide direct links to each of our carrier websites below.

 

 

Where Does Pangurgex Ship From?

Orders to the US are shipped from either the US. All other orders are shipped from Hong Kong.

We reserve the right to decide where to ship the from, and we may change the place(s) from time to time.

 

 

What Should I Do If My Package Shows Delivered But Has Not Been Received?

Packages may be delivered to your front door or signed for by your neighbors. We suggest checking with your neighbors first. Alternatively, you can check with the courier company using your tracking number. If possible, please check and provide us with any supporting photo or other documents you may have, as this may help us solve the issue.

 

If you have any questions, please feel free to contact us at: pangurgextech@gmail.com.